Privacy Policy

Last updated: April 2026

Privacy Policy — Installers

Sparkygo Installer app is designed by Solar industry people to help solar installers to match and finish their solar job easily. It is the installer application of Sparkygo platform.

This application includes following features:

1. Installation Jobs matching

Installers browse job locations on the map and instantly select the nearest, most accessible jobs for faster and smarter job matching.

2. Installation Jobs management

Installers can view the job details, according to their retailer's requirement.

3. Job progress trackable

Installers are able to update the retailer on the time and location of the job started and finished.

When you use these services-and any others we release-you'll inevitably share some information with us. Since your privacy means much to us, we want you to learn about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information.

This Privacy Policy describes how the Platform ("we", "us", or "our") collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary for providing our services, including:

• Identity information: full name, and government-issued licence numbers;
• Contact information: email address, phone number;
• Professional credentials: electrical licence details, accreditation numbers, and relevant certifications;
• Usage data: device information, IP address, log data, and activity on the Platform; and
• Communications: messages exchanged through the Platform with customers or support staff.

Certain information such as professional licence details, financial and credential data is regarded as sensitive personal information under Australian privacy law. We only collect and use such information with your consent and solely for the disclosed service purposes.

2. How We Use Your Information

We use your personal information to:

• Verify your identity and professional qualifications;
• Facilitate connections between installers and customers;
• Process payments and manage financial transactions;
• Communicate with you about jobs, updates, and Platform changes;
• Comply with legal and regulatory obligations in Australia; and
• Improve the Platform's features and user experience.

We will not use your personal information for unrelated new purposes without obtaining your further consent.

3. Disclosure of Your Information

We may share your personal information with:

• Customers: limited contact and professional information necessary to facilitate job assignments;
• Regulatory bodies: where required by law, including reporting to licensing authorities;
• Service providers: third-party vendors who assist in operating the Platform (e.g., cloud hosting), who are bound by confidentiality obligations; and
• Law enforcement or government agencies: where required or authorised by Australian law.

We do not sell your personal information to third parties for commercial purposes.

4. Storage, Cross-Border Data Transfer and Security

We may transfer your personal information to third-party service providers located outside Australia for data storage, cloud synchronisation, and service operation purposes. These countries may include the United States, Singapore, and other jurisdictions that ensure adequate protection of personal data consistent with the Australian Privacy Principles.

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

5. Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by Australian law. When data is no longer needed, it is securely deleted or de-identified.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw your consent to data processing at any time;
• Request deletion of your data, subject to legal retention obligations; and
• Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, please contact us via the support email listed below.

7. Data Breach Notification

We comply with the Notifiable Data Breaches (NDB) Scheme under Australian law. If an eligible data breach occurs that is likely to cause serious harm to individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals within 72 hours of becoming aware of the breach.

8. Cookies and Tracking

We use cookies and similar technologies to improve Platform performance and user experience. You may disable cookies through your browser settings, though this may affect certain Platform features.

9. Direct Marketing

We will only send you marketing communications if you voluntarily opt-in. You may unsubscribe from marketing messages at any time free of charge via the unsubscribe link in the communication or through your account settings.

10. Children's Privacy

Our Platform is intended solely for use by individuals aged 18 years and over. We do not knowingly target, collect, or solicit personal information from any person under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will immediately take all reasonable steps to delete such information permanently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the Platform or by email. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: service@sparkygo.com.au

Privacy Policy — Solar Retailers

Last updated: April 2026

This Privacy Policy describes how the Platform ("we", "us", or "our") collects, uses, and protects the personal and business information of solar retailers ("you" or "Retailer") in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information that is necessary to provide our services to retailers, including:

• Business information: company name, brand name, ABN, business address, and website;
• Contact information: contact person's name, email address, and phone number;
• Order data: customer order details, product specifications, and installation location information submitted through the Platform;
• Usage data: device information, IP address, login activity, and Platform usage history; and
• Communications: messages exchanged with Platform support staff or installers through the Platform.

2. How We Use Your Information

We use your information to:

• Verify your business identity and ABN against public records;
• Facilitate the matching of your installation orders with qualified electricians;
• Process and collect service fees in accordance with our billing policies;
• Communicate with you regarding order status, Platform updates, and compliance matters;
• Comply with applicable Australian laws and regulatory obligations; and
• Improve Platform features and service quality.

3. Disclosure of Your Information

We may share your information with:

• Installers: limited business and order information required to complete assigned installations;
• Regulatory and government bodies: where required or authorised by Australian law, including the Clean Energy Council and relevant consumer protection agencies;
• Service providers: third-party vendors (e.g., cloud hosting, payment processors, analytics) who are contractually bound to protect your data and use it only for the purposes we specify; and
• Law enforcement: where required by a court order or applicable Australian legislation.

We do not sell your business or personal information to third parties.

4. Storage and Security

Your information is stored on secure servers located in Australia or in jurisdictions with equivalent privacy protections. We apply reasonable technical and organisational safeguards to protect your data from unauthorised access, disclosure, or loss.

5. Retention

We retain your information for as long as your account is active or as required to fulfil legal, regulatory, or contractual obligations. Upon account closure, data will be securely deleted or de-identified unless retention is required by law.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal or business information we hold about you;
• Request correction of inaccurate, incomplete, or outdated information;
• Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs; and
• Request deletion of your data, subject to any applicable legal retention requirements.

To exercise these rights, please contact us through the Platform's support channel.

7. Cookies and Tracking

We use cookies and analytics tools to improve Platform performance and user experience. You may manage cookie preferences through your browser settings, although disabling cookies may affect the functionality of certain Platform features.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email to your registered contact address. Continued use of the Platform after any update constitutes acceptance of the revised Policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: service@sparkygo.com.au